Mitigating Defects: Achieving 99% QC Pass Rate for a US Tech Startup

Industry: Consumer Electronics (Smart Gadgets).

Product: Customized Bluetooth Speakers.

Quantity: 15,000 units.

Market: USA E-commerce.

The client's previous order had a defect rate of up to 7% due to internal component failures, causing a surge in Amazon FBA returns and damaging their brand reputation. They urgently needed a partner who could provide on-site quality oversight.

We conducted an in-depth factory audit to eliminate existing suppliers. We then performed in-production quality checks and a rigorous AQL-Standard Final PSI (Pre-Shipment Inspection), focusing on battery life and connection stability.

The defect rate for the final shipment was successfully reduced to 0.7%, well below the industry standard. The customer's positive Amazon ratings were restored, leading to an increase in subsequent orders.